Orders are shipped Monday – Friday and leave us within 24-hours. If your order is placed before 2:00pm AEST, we aim to have it shipped the same business day. Orders placed over the weekend or public holidays will ship the next business day. Once your order has shipped, your package will usually arrive within a week, but this depends on your location.

Custom made screen protectors often have slightly longer lead times, this is based on the design and cut process and the number of protectors needing to be produced. We will let you know expected shipment dates at the point of purchase.

International Deliveries

Our main carrier for International Deliveries is Australia Post International. Parcels are trackable at Australia Post, or the local postal or EMS operator. We will update your order with the tracking information once the order ships.

If you're located in NZ, US, UK, South Africa, Hong Kong, Singapore, Japan or Canada, ScreenShield covers all import duties and taxes. For other countries, we'll happily ship - but please note that import duties may be applied by local authorities.

Check our International Shipping updates page for updates for specific countries.

Changing your shipping address

You can self-change your shipping address on the order confirmation page right up until your order ships. You can access the order confirmation page after your order is received, or from within the order processing email.

We're unable to take any responsibility for a package delivered to an incorrect address where the information provided by the customer is inaccurate.

Please check your browser address autofill settings as sometimes incorrect or outdated addresses are passed in the customers web browser and as always, we recommend checking carefully your shipping address in the order confirmation page and make any updates as soon as possible. Once your order ships, we're unable to update the delivery address.

If you selected a tracked service, we will email you a shipping confirmation with a tracking number and link, Click ‘Track my order’ on the email to go through for live updates, Please don’t be alarmed if you see no movement within the first 36 hours whilst your package enters the postal network.

We get it! It’s frustrating but these things happen time to time! Reach out to our team with your order number. We will double check the correct address and help arrange a replacement.

Please note at busier times of the year its normal for some packages to take slightly longer to be delivered due to the global strain on the postal networks.

Yes! We deliver to all these options, please clearly type these in the address field at the checkout, if your order is getting shipped to a military base, please include the appropriate ID number.

Last year we shipped to a whooping 48 countries! All international parcels are on a tracked shipping service, and we provide real-time estimates of how long these will take when you get to the checkout.

We are currently not shipping parcels to Sudan and Russia. If you want to double check your country before you place an order reach out to our team, but general rule of thumb is, if you see your country in the checkout - then we ship to it!

We aim to ship all our orders daily Monday through Friday with any weekend orders getting shipped on Monday. If you need your order shipped the same day please process this before midday.

Please note: You can select ‘Express Shipping’ at the checkout.

We aim to ship all orders within 48 hours Monday through Friday, any order placed over the weekend is usually shipped on a Monday. Larger orders, Custom designs and wholesale orders may take slightly longer.

85% of our orders are delivered within 7-Days from when we ship them. We offer a wide range of shipping options at the checkout including EMS and DHL Express.

This happens time to time, contact the team and we'll get working on a replacement asap. Snap some pictures of the damaged parcel for us!

We ship all our orders globally so that they get delivered by local carriers that know where you live. i.e. – USA is delivered by USPS, The UK is delivered by Royal Mail, Canada is delivered by Canada Post. All these orders are tracked, and you are provided with a tracking number.

Please note we offer a DHL Express service at the checkout. This is the quickest way to get your order, and generally is delieverd within 3 Days.

ScreenShield will pay all import Taxes, Levies and Duties on international orders. Most of our orders come under the de minimis threshold, but where they do not - we'll cover that. Contact us if you've been requested to pay any levies.

Can't find your answer?

If you have any questions or need further assistance with your return or refund, our support team is here to help. Contact us today to ensure your experience with ScreenShield is nothing short of excellent.